Shipping Policy
Thank you for shopping with Tretar. We carefully prepare each order and aim to provide a smooth and reliable delivery experience.
Order Processing
All orders are processed within 1–3 business days after receiving your order confirmation.
Orders are not processed or shipped on weekends or holidays.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Options & Delivery Times
We currently offer the following shipping options:
Standard Shipping
Estimated delivery time: 7–12 business days
Delivery times are estimates and may vary depending on the destination, customs clearance, carrier conditions, and other circumstances beyond our control.
Shipping Rates
Shipping rates are calculated at checkout based on your destination and selected shipping method.
Typical shipping rates are:
- Standard Shipping: $7.99
We offer free standard shipping on orders over $65.
Shipping Destinations
United States
We currently ship to eligible addresses within the United States.
For U.S. orders, we do not ship to certain ZIP code areas, military addresses, or certain commercial warehouse addresses.
The following U.S. ZIP code prefixes are currently not serviced:
- 006–009 — Puerto Rico and the U.S. Virgin Islands
- 967–969 — Hawaii and Guam
- 995–999 — Alaska
We also do not accept:
- APO/FPO military addresses
- Amazon fulfillment center or warehouse addresses
Shipping availability is subject to the shipping carrier and our fulfillment system. The final determination of whether an address can be serviced is based on whether a shipping label can be successfully generated for that address.
If a shipping label cannot be generated for an address, we may be unable to fulfill the order to that address and may contact you to request an alternative address or provide further instructions.
International Shipping
We ship to eligible destinations worldwide.
International delivery times may vary depending on the destination country, customs clearance, and local delivery services.
Some international shipments may experience delays due to customs inspections or local carrier conditions.
Shipping availability may vary by destination and is subject to carrier restrictions and local requirements.
Customs, Duties & Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees required by the destination country.
These charges are determined by local customs authorities and are not controlled by Tretar.
Tracking Your Order
Once your order has shipped, you will receive a tracking number by email.
Please allow 1–3 days for tracking information to become available after shipment.
Shipping Delays
Although we do our best to deliver orders within the estimated timeframes, occasional delays may occur due to circumstances beyond our control, including:
- Weather conditions
- Customs inspections
- Carrier delays
- High seasonal demand
- Other unforeseen circumstances
We appreciate your patience and understanding in these situations.
Incorrect Shipping Address
Please make sure your shipping information is complete and accurate before placing your order.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the delivery address.
Tretar is not responsible for delays, failed delivery, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.
Lost or Damaged Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide your order number and clear photos of the package and item.
If your package appears to be lost in transit, please contact us as soon as possible. We will work with the carrier to investigate the shipment and determine the appropriate next steps.
Contact Us
If you have any questions about shipping or your order, please contact us:
Email: tretar_official@hotmail.com