Return and Exchange

At Tretar, we carefully prepare each order and take pride in the quality of our products. Please review this policy before placing your order.

1. Final Sale

All purchases are final sale.

We do not accept returns or refunds for reasons including:

  • Change of mind
  • Personal preference
  • Incorrect phone model or product selection
  • Incorrect size or variant selection
  • Customs delays
  • Carrier delays
  • Other circumstances outside our control

Please carefully review the product description and select the correct product options before placing your order.

Exceptions may apply to items that arrive damaged, defective, or incorrect, as described below.

2. Order Changes & Cancellations

If you need to cancel or modify your order, please contact us within 24 hours of purchase.

After this period, your order may have entered processing or shipping preparation, and we may no longer be able to make changes or cancellations.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product you ordered, please contact us within 7 days of delivery.

To help us review your request, please email:

tretar_official@hotmail.com

Please include:

  • Your order number
  • Clear photos of the item
  • Clear photos of the packaging, if applicable
  • A brief description of the issue

Please do not return any item without contacting us first. Unauthorized returns may not be accepted.

4. Resolution

Once we receive your request and review the relevant information, we will determine whether the issue qualifies for a resolution under this policy.

Depending on the circumstances and product availability, the resolution may include:

  • A replacement of the same item
  • A replacement with a similar item
  • Store credit
  • A refund, where appropriate

5. Conditions for Authorized Returns

If we authorize a return, the item must be:

  • Unused
  • In its original condition
  • In its original packaging

Please package the item securely when returning it.

Tretar is not responsible for damage or loss that occurs during a return shipment arranged by the customer.

6. Items and Situations Not Covered

We do not provide returns, exchanges, refunds, or compensation for:

  • Incorrect model, size, or product selection made by the customer
  • Change of mind or personal preference
  • Normal wear and tear
  • Damage caused by misuse, accidents, or improper care
  • Unauthorized repairs or modifications
  • Sale items or gift cards, unless required by applicable law

7. Customs, Duties & Import Fees

Customers are responsible for any customs duties, VAT, import taxes, or other fees required by their destination country.

If a package is returned because customs fees or import charges were refused or not paid, any eligible refund or store credit may be reduced by applicable shipping, return shipping, and handling costs.

8. Refund Processing

If a refund is approved, it will be issued to the original payment method.

Tretar will process approved refunds as soon as reasonably possible. The time required for the funds to appear in your account may vary depending on your payment provider or bank.

9. Contact Us

If you have questions about this policy or need assistance with an order, please contact us:

Email: tretar_official@hotmail.com