FAQ

Orders

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us within 24 hours of purchase.

After this period, your order may already be in processing or shipping preparation, and we may no longer be able to make changes or cancellations.


Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after your order is confirmed.

Orders are not processed or shipped on weekends or holidays.

How long does shipping take?

Estimated delivery times are:

Standard Shipping: 7–12 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and carrier conditions.

How much is shipping?

Our shipping rates are:

  • Standard Shipping: $7.99

We also offer free standard shipping on orders over $65.

Do you ship internationally?

Yes. Tretar ships to eligible destinations worldwide.

Delivery times and shipping availability may vary depending on the destination country, local regulations, customs clearance, and carrier conditions.

Will I receive tracking information?

Yes. Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 1–3 days for tracking updates to appear after shipment.

Will I need to pay customs duties or import taxes?

Depending on your country or region, customs duties, VAT, import taxes, or other fees may apply.

These charges are determined by local authorities and are the responsibility of the customer.


Products

How do I choose the correct phone model?

Please carefully select your phone model before placing your order.

We recommend checking your device model in your phone settings if you are unsure.

Because products are prepared according to the selected option, we cannot accept returns or exchanges for incorrect model selections.

What should I do if I receive a damaged or incorrect item?

We’re sorry if something isn’t right with your order.

Please contact us within 7 days of delivery and include:

  • Your order number
  • Clear photos of the item
  • A brief description of the issue

We’ll review your request and work with you to find an appropriate solution.


Returns & Exchanges

Can I return my order?

All purchases are final sale, except where otherwise required by applicable law or for items that arrive damaged, defective, or incorrect.

We do not accept returns or provide refunds for:

  • Change of mind
  • Personal preference
  • Incorrect phone model selection
  • Incorrect size or variant selection
  • Normal wear and tear
  • Misuse, accidents, or improper care

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Can I exchange an item?

We may offer a replacement or another appropriate resolution for items that arrive damaged, defective, or incorrect.

Please contact us before returning any items. Unauthorized returns may not be accepted.


Need More Help?

If you have any questions about your order, shipping, or our products, we’re happy to help.

Email: tretar_official@hotmail.com

We’ll do our best to get back to you as soon as possible.